Certificate troubleshooting
This page helps you fix common problems with event e-certificates on Pulse. If your issue is not covered here, contact the event organiser or the Pulse office.
I attended, but there is no certificate
Section titled “I attended, but there is no certificate”Work through this checklist:
- Was your check-in recorded? Attendance is recorded when event staff scan the QR code on your ticket. If you were not checked in, the organiser may not see you as attended.
- Has the event ended? Certificates are usually available only after the event finishes.
- Did the organiser publish the certificate? The organiser decides when the certificate is available. If it is not published, no participant can see one yet.
- Did you meet the event’s conditions? Eligibility is set by the organiser and can vary per event. See Certificate eligibility.
- Contact the organiser. If everything above looks fine, the organiser is the right person to ask — they decide eligibility and publishing.
The download fails
Section titled “The download fails”Try again later
Section titled “Try again later”Temporary issues can stop a download. Close the certificate page and open it again after a short wait.
Try a different browser
Section titled “Try a different browser”Some browsers block PDF downloads or open them in preview instead. Try another browser or a different device.
Check your connection
Section titled “Check your connection”A weak connection can interrupt the download. Connect to a stable network and try once more.
The name or details are wrong
Section titled “The name or details are wrong”Pulse does not edit certificates. Certificates come from the organiser, so only the organiser can correct the details.
Contact the organiser directly and let them know which detail is wrong. They can fix the certificate and publish it again.
Next steps
Section titled “Next steps”If the organiser cannot help, or the problem is with Pulse itself, contact the Pulse office at 03-5544 3858.