Contact the Pulse office
The Pulse office supports the Pulse platform itself. For questions about a specific event — registration, payment, tickets or certificates — the event organiser is your first point of contact.
Call the Pulse office
Section titled “Call the Pulse office”The Pulse office is run by the U-CARE UiTM Taskforce Secretariat. You can call them at +603 5544 3630 / 3858 during official working hours.
Use this number for problems with the Pulse platform, such as signing in, finding your registration, or a ticket that will not load.
Event-specific issues go to the organiser first
Section titled “Event-specific issues go to the organiser first”The organiser handles everything specific to their event:
- Registration status and approval
- Payment confirmation and refunds
- Tickets and check-in
- Certificates
Contact them through the event page, or use the email in your registration confirmation. Organisers set their own policies, so they are the ones who can act on these issues.
What to expect
Section titled “What to expect”Support is answered during official working hours. Response times vary, so allow time for a reply — and include your event name or registration details so we can help faster.
For problems with the platform itself, include your app version and build stamp as well. You can find both in the account menu under About Pulse.